Global IT Solutions
Information technology (IT) has become a vital and integral part of every business plan. From multi-national corporations who maintain mainframe systems and databases to small businesses that own a single computer, IT plays a role. The reasons for the omnipresent use of computer technology in business can best be determined by looking at how it is being used across the business world.
Most website development firms deliver out of the box business sites that look great, but lack interactivity and connection with the customer. These dry, uninviting sites lack originality and quickly turn off customers. Sites with cookie cutter templates take very little time to setup. As a result, these sites rarely lead to a successful business because customers leave as soon as they arrive. When they leave, they are left without an impact or lasting impression of your corporate identity. This gives them little reason to return.
Our website development professionals recognize the value of solid information architecture design and integrative branding that engages the customer from the first stop at your site. Engagement with your customer is crucial to tying into their emotional connection to your site and developing loyalty. Behind great design lies website development that contains solid coding and web application design with targeted features that place your business at a competitive advantage.
For many companies, email is the principal means of communication between employees, suppliers and customers. Email was one of the early drivers of the Internet, providing a simple and inexpensive means to communicate. Over the years, a number of other communications tools have also evolved, allowing staff to communicate using live chat systems, online meeting tools and video-conferencing systems. Voice over internet protocol (VOIP) telephones and smart-phones offer even more high-tech ways for employees to communicate.
When it comes to managing inventory, organizations need to maintain enough stock to meet demand without investing in more than they require. Inventory management systems track the quantity of each item a company maintains, triggering an order of additional stock when the quantities fall below a pre-determined amount. These systems are best used when the inventory management system is connected to the point-of-sale (POS) system. The POS system ensures that each time an item is sold, one of that item is removed from the inventory count, creating a closed information loop between all departments.
The days of large file rooms, rows of filing cabinets and the mailing of documents is fading fast. Today, most companies store digital versions of documents on servers and storage devices. These documents become instantly available to everyone in the company, regardless of their geographical location. Companies are able to store and maintain a tremendous amount of historical data economically, and employees benefit from immediate access to the documents they need.
Managed Information Systems
Storing data is only a benefit if that data can be used effectively. Progressive companies use that data as part of their strategic planning process as well as the tactical execution of that strategy. Management Information Systems (MIS) enable companies to track sales data, expenses and productivity levels. The information can be used to track profitability over time, maximize return on investment and identify areas of improvement. Managers can track sales on a daily basis, allowing them to immediately react to lower-than-expected numbers by boosting employee productivity or reducing the cost of an item.
Customer Relationship Management
Companies are using IT to improve the way they design and manage customer relationships. Customer Relationship Management (CRM) systems capture every interaction a company has with a customer, so that a more enriching experience is possible. If a customer calls a call center with an issue, the customer support representative will be able to see what the customer has purchased, view shipping information, call up the training manual for that item and effectively respond to the issue. The entire interaction is stored in the CRM system, ready to be recalled if the customer calls again. The customer has a better, more focused experience and the company benefits from improved productivity.
A typical hosting offering can deliver the following features and benefits
Reliability; rather than being hosted on one single instance of a physical server the website is hosted on a virtual partition which draws its resources, such as disk space.
Physical Security; the underlying physical servers are still housed within data centers.
Scalability and Flexibility; resource is available in real time on demand and not limited to the physical constraints/capacity of one server.
Responsive load balancing; is software based and therefore can be instantly scalable to respond to changing demands.